As technology systems become more business critical, partnering with the right IT support and service desk partner has never been more important. Aspire offers 24/7 technical support to keep your business operational at all times.

For many businesses, 24/7 technical support is crucial to maintain business operations during and outside of standard business hours.

With all Aspire RealCARE packages, we offer our optional 24/7 support add-on which is delivered by our in-house 24/7 Service Desk. By offering a true 24/7 service with dedicated out of hours support engineers, we can ensure that your business’s IT infrastructure is always online with both our remote and on-site support available.

Over 14,000 end users across our national customer base rely on our RealCARE IT Support Packages. We also offer RealCARE Voice for Telephony and Voice Support with a dedicated Voice Support Team.

Find out how our 24/7/365 IT Support can benefit you

24/7/365 IT Support: How it Works

  1. We offer 24/7 support as an optional add-on to existing Aspire RealCARE IT Support Packages and RealCARE Voice products.

  2. With our 24/7 IT support, we will manage and maintain your environment 24/7/365 and address any support issues during and outside of standard business hours.

  3. We deliver IT support services via our in-house UK service desk based in Gateshead, Tyne & Wear. With our 24/7 support, you are fully supported whatever the time of day.

Advantages of RealCARE 24/7 IT Support

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Aspire IT Service Desk

Access to 3rd line, Desktop and Server Support Desk Teams. Telephone and email support for IT issues is available 24/7/365.

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Monthly Billing Model

Predictable costs in a per-user per-month billing model with no hidden surprise fees.

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Dedicated Service Management

RealCARE customers are assigned a Service Account Manager to work on strategic technology goals and build relationships.

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Aspire Customer Portal

Read service reports, manage your incidents, requests and quotes via our easy to use online Aspire Customer Portal.

"Super-fast response, many thanks. Really helpful and was shown how to resolve in the future within my PC settings. Thanks!"

St Barnabas Hospice

HR Training Co-ordinator

Why Aspire for 24/7 IT Support?

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Single Point of Contact

With RealCARE, Aspire will become your single point of contact for all of your IT requirements.

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Dedicated Service Management

Our dedicated team are always on hand to support, working with you to ensure that your critical systems are protected.

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Data Driven

RealCARE is data driven with a BI focus that drives exceptional levels of service.

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‘World Class’ Service

Our services are underpinned by our unbeatable IT Support Solutions, best illustrated by our Net Promoter Score which averages +82, and is deemed ‘world-class’.

Speak to one of our team to find out more