As technology systems become more business critical, partnering with the right IT support and managed service provider has never been more important.
Businesses need to ensure that their IT systems are proactively monitored and employee devices and desktop functions are accessible and latency free.
RealCARE is Aspire’s IT support and service desk product. Delivered by our technically-capable and friendly support staff, RealCARE is available in different packages to cover on-premise systems, cloud infrastructure, users and voice. All IT support services are delivered with outstanding SLAs and available either within core business hours of 8am-6pm Mon-Fri or 24/7/365.
What sets our IT support service desk apart from our competitors is our ‘Quick Fix’ team. Quick Fix are here to take new calls, they work on ‘quick wins’ and wherever possible they resolve incidents on the first call. The Quick Fix team currently resolve over 70% of our incidents and they are the largest team on the Aspire Service Desk. They do not have a queue to work on, rather their sole aim is to be available to help our customers maintain their productivity.
Your Dedicated IT Support Service Account Manager
In addition to our service desk teams, we have a dedicated Service Management team. Each RealCARE customer is assigned a dedicated Service Account Manager who will manage the relationship with your business and take ownership of your overall service experience with us. Our Service Account Manager’s focus on ensuring that the highest levels of customer satisfaction are achieved and sustained.
Your ‘World class’ Service
We use the global Net Promoter Score (NPS) metric to help us continually measure our customer service performance and identify improvements. During 2020, our NPS score averaged +82. According to netpromoter.com, this is almost three times the national average and is deemed world-class.
"Aspire was appointed to deliver RealCARE support service. All three of our sites now benefit from a state-of-the-art Mitel® IP telephony platform. It provides us with cutting-edge communications and the greatest functionality available in the market. Meanwhile, a tailored lines and calls package from Aspire provides all three sites with low cost communications. All three sites also have state of the art Wi-Fi, installed and maintained by Aspire, for staff and guest use. We are very happy with the service and support provided by Aspire and look forward to continued progress over the coming years to keep up to date on all IT developments"
Want to know our technical support can help you?
Why Aspire for Technical Support?
Single Point of Contact
With our technical expertise, Aspire will become your single point of contact for all of your IT requirements.
Industry Leading SLAs
We offer industry leading Service Level Agreements with 99% of SLAs being met in the last 12 consecutive months.
Superior Skills Matching
We have developed sophisticated internal systems and dedicated technology teams to ensure that whatever the issue and whatever the set-up, our customers are always allocated the best qualified person for the job.
‘World Class’ Service
Services are underpinned by our unbeatable IT Support Solutions, best illustrated by our Net Promoter Score which averages +82, and is deemed ‘world-class’.